Refund Policy

Last updated: 16 August 2026

This policy explains how Kingsley Beaumont issues refunds. For the return procedure and prepaid return label, see our Return Policy.

Free Returns

Eligible returns from the United Kingdom are free when you contact us first and use the prepaid return label and instructions we provide. We do not charge a restocking fee.

Refund Eligibility

You have 14 calendar days from receipt to tell us that you wish to cancel or return an order, followed by a further 14 calendar days to send it back. Products may be reasonably inspected. A deduction may be made only where handling beyond what was necessary to inspect the product has reduced its value.

Refund Amount

An approved refund includes the price paid for the returned product. For a full-order cancellation, it also includes the original standard delivery charge, if one was paid. Any additional amount paid for express or enhanced delivery is not refundable beyond the cost of standard delivery unless the product was faulty, damaged, incorrect or not as described.

Refund Timing

Approved refunds are issued to the original payment method within 14 calendar days after we receive the returned product or acceptable evidence that it was sent back, whichever occurs first where required by law. Your bank or payment provider may require additional time before the credit appears on your account.

Damaged, Defective or Incorrect Products

Contact contact@kingsley-beaumont.com promptly with your order number and clear photographs or a short video. We will provide an appropriate remedy in accordance with applicable consumer law. Return shipping is covered by Kingsley Beaumont.

Refunds That Do Not Appear

If we have confirmed a refund but it is not visible after the processing period provided by your bank, contact the bank or card issuer first. If the refund still cannot be located, email us with your order number.