Frequently Asked Questions

Last updated: 16 August 2026

Where do you deliver?

We currently deliver only to addresses in the United Kingdom. The available delivery methods and charges are shown at checkout.

How long does delivery take?

Orders are normally processed within 1 to 3 business days. Transit within the United Kingdom is usually estimated at 6 to 12 business days after dispatch, for a total estimated delivery time of 7 to 15 business days. These periods are estimates and are not guaranteed dates.

How much is delivery?

Standard UK delivery is free. Express delivery costs £5.95 when it is available for the order and delivery address.

How can I track my order?

Tracking information is normally emailed after dispatch. You can also use the Track order link or contact us with your order number.

Can I return an item?

You have 14 calendar days from receipt to tell us that you wish to cancel or return an order. After notifying us, you have a further 14 calendar days to send the product back. Eligible UK returns are free when you use the prepaid return label and instructions we provide. Please read our Return Policy before sending anything.

What if an item is damaged, defective or incorrect?

Email us promptly with your order number and clear photographs or a short video of the issue. Where the product is damaged, defective, materially different from its description or incorrect, we will provide instructions and cover reasonable return costs in accordance with our policies and applicable consumer law.

Are bulbs included?

This varies by product and variant. Check the “Bulb included” row in the specifications on the product page before ordering.

Can the lights be dimmed?

Only products or variants explicitly described as dimmable should be used with a dimmer. Check the selected variant and the product specifications. Compatibility can also depend on the bulb, driver and dimmer used.

Who should install a light fitting?

Hardwired lighting should be installed by a qualified electrician in accordance with the instructions and applicable local electrical requirements. Always isolate the electrical supply before installation or maintenance.