Frequently Asked Questions

Where do you deliver?

We deliver only to addresses within the United Kingdom.

How long does delivery take?

Orders are processed within 1 to 2 business days, Monday to Friday. Transit normally takes 2 to 3 business days, Monday to Friday, for a total estimated delivery time of 3 to 5 business days. The daily order cut-off time is 2:00 PM, London time.

How much is delivery?

Standard UK delivery is free. Any optional enhanced service and its charge are shown at checkout.

How can I track my order?

Tracking information is emailed after dispatch when available. You can also use our Track Order page.

Can I return or exchange an item?

Yes. We accept returns for defective and non-defective products and accept exchanges within 14 calendar days. Eligible products must be new and unused. Accepted returns are always free: we provide a prepaid label and charge no restocking fee. See our Returns and Refunds Policy.

How long does a refund take?

Approved refunds are issued within 14 calendar days after we receive the returned product or acceptable proof that it was sent back, in accordance with applicable law.

Which payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, Shop Pay, Discover and Diners Club. See our Payment Methods page.

What should I check before ordering lighting?

Review the dimensions, voltage, installation requirements, IP rating and included components. Hardwired lighting should be installed by a suitably qualified electrician.